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After signing up as a Buyer on EZ Knock you are ready to place an order. Not signed up yet? No worries, find sign-up instructions HERE.

Watch a walk-through of the Retail Order entry process below:


There are two methods to get to the order entry process:

1. Click the Place an Order button at the top right corner of the site and be prompted to log in. Once you are logged in you will be in the order entry process.

2. Log into your account first, and once logged in, click "Create an Order" button

3. Enter in the zip code of the recipient's address.

4. Based on the zip code entered, a couple of different order options will show for you. Choose the Retail Order option.

Wholesale Order option will only show for Subscription Buyers. Learn more here.


Step 1

Enter in the name of the recipient, address where you want your documents delivered, and upload the documents you want delivered in these fields.

If you require original documents to be delivered, do not upload the documents to be served in the field provided.

Original Documents: If you require original documents to be delivered, please mark this section. Please see notice advising of Mailing Fees.

Witness Fee: Mark this section if your order requires a Witness Fee. There will be an additional question asking if you want the Seller to advance the fee.

Special Instructions, Non Service Documents, and Special Qualifications: Mark this option if you would like to add any of these to your order.

If you did not mark as needing originals, or wanting to enter in special instructions or special qualifications, you can go to Step 4 by clicking HERE.


Step 2

Step 2 is only applicable when marking the last question in Step 1.

Special Instructions: Type in any special delivery/attempt instructions or additional information that is not in the documents that the Seller should be aware of. This is optional.

Informational Documents: You can upload any documents that you want for informational purposes only. Documents that need to be delivered should not be uploaded here, but in Step 1.

Qualifications: You can add additional qualifications you will require the Seller to have in order to accept your order. Default qualifications set are Driver's License, Profile Picture, and the state authorization (based on state you need delivery in). You can view all Standard Qualifications details HERE.

Return of Service: You have several options when it comes to the return of service for your order. You can opt to use EZ Knock's default return which is a delivery letter, you can upload your own now or later, or you can have the Seller generate their own return of service.

Timeline dates, attempt/manner outcomes: By marking this option you will be able to set deadlines for your delivery and outcomes for the Seller.

If you did not mark as needing to set timeline dates and outcomes, you can go to Step 4 by clicking HERE.


Step 3

Step 3 is only applicable when marking the last question in Step 2.

Attempts and Timeline: This section is optional, but you can set attempt deadlines, diligence and completion deadlines of your order, and number of attempts you wish to have made.

Setting certain timelines of quantity of attempts may trigger recommendations to add additional fees in Step 4. EZ Knock has suggested timelines, but each seller can define a rush their own way based on their area or schedule. These are the dates that the order entry process will tell you may want to consider adding a rush fee add-on.

First attempt date- 7 days or less

Diligence By date- 15 days or less

Complete by date -- 28 days or less

Wait Time: If you need the Seller to wait at the delivery address for an extended period of time, mark this section. You will see a message about considering a Wait Time fee you can add in Step 4

Setting certain timelines of quantity of attempts may trigger recommendations to add additional fees in Step 4.

Expected Attempt Outcomes: You can keep the default options and/or add your own outcomes for attempts. Only the options selected will show for the Seller when entering their attempts.

Expected Outcomes (Manners): You can keep the default options and/or add your own outcomes for manners of service. Only the options selected will show for the Seller when entering their successful delivery.


Step 4

Marketplace: Here is where you will choose the Seller you want to assign the order to. You can see all of the qualifications for the order, and add more qualifications on the top right side of the screen. Additionally, you have other filters to assist in your search. You can slide the bar to change the Price Range and Minimum Rating. Your results can change with changing these filters.

All Sellers showing will have the price they set for the area, rating, and biography showing.

Any Trusted Sellers will be at the very top of the list in blue

Qualified Sellers will be outlined in green, and unqualified in yellow.

Sellers are classified as qualified and unqualified based on the qualifications set for the order. You can hover over the "i" icon for unqualified Sellers to see which qualifications they are missing.

Once you have found a Seller you would like to assign the order to, click SELECT button.


Step 5

Costs: Now that you have selected your Seller for the order you can add additional add-on costs if you wish. The Seller's rate shown in the top right, cannot be changed.

Add-ons: To add additional costs for options you have added in previous steps, click on the "Add-ons" drop down and add your price.


Step 6

Summary: All the information, dates, costs and instructions should be present in your order summary. Should any changes need to be made, you can use the "Back" button or click on the step at the top of the page.

Subtotal: All of your costs have been calculated and can be seen in your Subtotal. If you need to change any of your costs, please use the "Back" button or choose a step at the top of the page.

Coupon: If you have a coupon code enter in your code in the designated field.

Click Checkout once you are ready to move to the next step.


Checkout

EZ Knock supports credit card payments to pay for orders placed. Review your total, billing address and enter in your card information. If your billing address is incorrect, click the pencil icon to change.

Click Process Payment once you are ready to pay for your order.

There is a 3% convenience fee.

If you entered a coupon code in the previous step, the discount will show in your total breakdown.


What's Next?

  • The Seller you have chosen will receive a notification about the order. They will review and have the options to Accept, Reject or Counter the order. Sellers may be out in the field when order is assigned and may not be able to immediately review. Sellers are reminded about new Retail orders every couple of hours until action is taken.

  • If an order is rejected, you will receive a message with the reason so you can review your order details.

  • If an order is countered, you will receive a message with the reason and you will need to take action on the Order Timeline page.

  • Follow up on your order. See details about acceptance, when the Seller will attempt, and details about attempts already made. Where do you see this information? Click HERE to learn all about your Buyer Portal.

There’s an article for that! We want to make sure you have the support you need, when you need it. Our Help Center is available 24/7 and is a great resource for answers and technical support. You can visit our Help Center HERE.

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