Rate our help center and provide feedback HERE and don't forget to rate this article using one of the REACTIONS at the bottom of your screen.
After signing up as a Buyer on EZ Knock you are ready to place an order. Not signed up yet? No worries, find sign-up instructions HERE.
Wholesale Order Entry is only available for Subscription Buyers. Non-subscription Buyers can still enter orders via Retail Orders or Automated Retail Orders. To receive more information about subscriptions, please fill out this form here to be contacted by our sales team.
Watch the process of Wholesale Order Entry below
There are two methods to get to the order entry process:
Place an Order Button: Click the Place an Order button at the top right corner of the site and be prompted to log in. Once you are logged in you will be in the order entry process.
Create an Order Button: Log into your account first, and once logged in, click "Create an Order" button
You will be taken to a screen that asks that you enter in the zip code of the recipients address.
Based on the zip code entered, a couple of different order options will show for you. Choose the Wholesale Order option.
Wholesale Order option will only show for Subscription Buyers. Learn more here.
Enter in the name of the recipient, address where you want your documents delivered, and upload the documents you want delivered in these fields.
⚠ If you require original documents to be delivered, do not upload the documents to be served in the field provided.
Original Documents: If you require original documents to be delivered, please mark this section. Please see notice advising of Mailing Fees.
Witness Fee: Mark this section if your order requires a Witness Fee. There will be an additional question asking if you want the Seller to advance the fee.
Special Instructions, Non Service Documents, and Special Qualifications: Mark this option if you would like to add any of these to your order, or if you want to change the return type (Affidavit type). *Please note the default return type is for the Seller to provide a custom return.
If you did not mark as needing originals, or wanting to enter in special instructions or special qualifications, you can go to Step 4 by clicking HERE.
Step 2 is only applicable when marking the last question in Step 1.
Special Instructions: Type in any special delivery/attempt instructions or additional information that is not in the documents that the Seller should be aware of. This is optional.
Informational Documents: You can upload any documents that you want for informational purposes only. Documents that need to be delivered should not be uploaded here, but in Step 1.
Qualifications: You can add additional qualifications you will require the Seller to have in order to accept your order. Default qualifications set are Driver's License, Profile Picture, and the state authorization (based on state you need delivery in). You can view all Standard Qualifications details HERE.
Return of Service: You have several options when it comes to the return of service for your order. The default is the Seller generates their own return of service. You can change this to any other option if you wish.
Timeline dates, attempt/manner outcomes: By marking this option you will be able to set deadlines for your delivery and outcomes for the Seller.
If you did not mark as needing to set timeline dates and outcomes, you can go to Step 4 by clicking HERE.
Step 3 is only applicable when marking the last question in Step 2.
Attempts and Timeline: This section is optional, but you can set attempt deadlines, diligence and completion deadlines of your order, and number of attempts you wish to have made.
Setting certain timelines of quantity of attempts may trigger recommendations to add additional fees in Step 4. EZ Knock has suggested timelines, but each seller can define a rush their own way based on their area or schedule. These are the dates that the order entry process will tell you may want to consider adding a rush fee add-on.
First attempt date- 7 days or less
Diligence By date- 21 days or less
Complete by date -- 27 days or less
Wait Time: If you need the Seller to wait at the delivery address for an extended period of time, mark this section. You will see a message about considering a Wait Time fee you can add in Step 4
⚠ Setting certain timelines of quantity of attempts may trigger recommendations to add additional fees in Step 4.
Expected Attempt Outcomes: You can keep the default options and/or add your own outcomes for attempts. Only the options selected will show for the Seller when entering their attempts.
Expected Outcomes (Manners): You can keep the default options and/or add your own outcomes for manners of service. Only the options selected will show for the Seller when entering their successful delivery.
Costs: EZ Knock is able to provide market intelligence on the average price a Seller is setting this area at. You are at no obligation to set your delivery price at this rate, and the information provided is for your knowledge. You will also see the amount of potential Sellers in this area who can accept your order based on the options you have chose in previous steps.
Add-ons: To add additional costs for options you have added in previous steps, click on the "Add-ons" drop down and add your price.
Summary: All the information, dates, costs and instructions should be present in your order summary. Should any changes need to be made, you can use the "Back" button or click on the step at the top of the page.
Subtotal: All of your costs have been calculated and can be seen in your Subtotal. If you need to change any of your costs, please use the "Back" button or choose a step at the top of the page.
Coupon: If you have a coupon code enter in your code in the designated field.
EZ Knock supports credit card payments to pay for orders placed. Review your total, billing address and enter in your card information. If your billing address is incorrect, click the pencil icon to change.
Click Process Payment once you are ready to pay for your order.
There is a 3% convenience fee.
If you entered a coupon code in the previous step, the discount will show in your total breakdown.
Your order will be placed in our Wholesale Market for Sellers to review. New Wholesale Orders are placed for Seller’s review at 6am and 2pm (Seller’s local time).
If an order is rejected, you will receive a message with the reason so you can review your order details.
Follow up on your order. See details about acceptance, when the Seller will attempt, and details about attempts already made. Where do you see this information? Click HERE to learn all about your Buyer Portal.
There’s an article for that! We want to make sure you have the support you need, when you need it. Our Help Center is available 24/7 and is a great resource for answers and technical support. You can visit our Help Center HERE.