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Having trouble logging into your Buyer or Seller account? We've complied this troubleshooting guide to help users with common issues with logging in.
I forgot my password
No worries! Click the "Forgot your password?" link to set a new password. You will receive an email with a reset password link.
I did not get the verification code to my email
Check your spam and junk and spam folders
Make sure [email protected] is in your safe sender list, or not a blocked sender. If using a company/corporate email address you may need to check with your administrator or IT team to see if [email protected] is a blocked sender.
Choose to receive your verification code via SMS (Text)*
*This option is only available if you have a phone number added to your user account. If you do not please contact User Support.
I did not get the verification code to my phone number
Check that the phone number the message was sent to is correct, the page should show the last four digits. If the number is wrong, please contact User Support.
Check with your carrier--does your carrier allow automated text messages?
Try sending the code again
Choose to receive your verification code via Email
*If you received the message "User does not have a phone to verify. Use email instead." your user account does not have a phone number added. You can choose Email instead or contact User Support to add your phone number.
I am getting the message "Invalid username or password"
Check that you are entering the right email and password (If you use saved passwords, try entering the password manually)
Are you sure you have signed up with EZ Knock Marketplace? You can check for emails in your inbox from your initial sign-up, or contact User Support to confirm you have an account with us.