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Our industry leading app is the one-stop place for signing up, making profile changes, inventory management and more!

Jump to a section by clicking any of the links below:

Sign In | Inventory Management | Entering Attempts/Serves | Wallet Balances and Withdraws | Direct Messaging | Get Support


Sign-In

Need to download the app? Click HERE on instructions and information about downloading the app. The EZ Knock Marketplace Mobile App is available to Apple (iOS) and Android users.

All examples of the app are shown on an iOS device. Android users may see a difference in appearance in some icons, but general appearance and location of functions should be similar.

To sign-into the app

[1] Enter in your email and password you created


Home Screen

Once logged in the app will open up to the home screen.

[1] Main Menu Button- Routes to menu options such as Support

[2] Tool Bar- Inventory, Direct Messaging, and Wallet are here.


Main Menu

The Main Menu provides other options to you

[1] Click the main menu icon at the top left corner of the app to bring up your options

[2] Get Support: Get help from the EZ Knock Team and our Help Center

[3] Log Out: Clicking this option logs you out of the app.

[4] Version: Your current downloaded version of the app is shown here.


Inventory Management

Inventory Management allows you to see information about your orders, history, and update attempt information.

[1] Click the three dots to bring up management options.

[2] Management options include: Order Details, Direct Message, Update Next Attempt Date, and Attempt History.

Order Details

Order Details is the first option in management options.

[1] Order Information is present at the top of the screen. Order number, recipient name, and address.

[2] The location of the address is shown on a map. If you location is on you can see your location in relation to the order pin. In addition, you can zoom in on the app for more detail by using to fingers to expand the map.

[3] Order Details: Order deadlines, number of attempts needed, number of attempts made, and special instructions will be present.

[4] Add Attempt: Clicking this button will route you to the Attempt/Deliver entry process for this order.

[5] Attempt History: Clicking this button will route you to the Attempt History screen for this order.

Attempt History

Attempt History is the 4th option in management options.

[1] Order Information is present at the top of the screen. Order number, recipient name, and address.

[2] The location of the address is shown on a map. If you location is on you can see your location in relation to the order pin. In addition, you can zoom in on the app for more detail by using to fingers to expand the map.

[3] Attempt/Delivery Entries with date, time and notes

[4] Add Attempt: Clicking this button will route you to the Attempt/Deliver entry process for this order.

Update Next Attempt Date

Update Next Attempt Date is the 3rd option in management options.

[1] Current Next Attempt Date -This date would be from the date you set on your last attempt, or the date you set for your first attempt during the acceptance process

[2] New Next Attempt Date - Enter in the new date for the next attempt.

[3] Update - Click this button once you have entered in a new date to update the order.


Entering Attempts/Serves

To enter an attempt from the Inventory screen, click the green Attempt button next to the order you wish to enter an attempt for.

Step One: Taking a Photo

[1] This is the view finder to see the frame of the picture you are taking.

[2] Click Take Photo once you have the camera pointed where you want.

[3] Additional Options: You can Retake the photo, Save and take another photo, or Save and Continue to the next step.

Step Two: Video/Audio recording options

Depending on what the order requires, you may only see one option. You can check the Order Details on the portal for what the order requires in regards to video and audio.

[1] Video/Audio Recording - This option will always be available and when video is required.

[2] Record Audio Only - This option will be present in general and if audio is required.

[3] Proceed Without Recording - This option will only be present if the order does not require audio or video recordings.

In this example, this order does not have any audio/video requirements. User can choose to still record or proceed without recording.

Video and Audio Recording

[1] Once you have the camera pointed to where you would like to record, click the Record button to start your recording. When you start your recording your Record button will change to a Stop button. Click Stop once you are done recording.

[2] After you have stopped recording you can play back your video.

[3] Click Continue to proceed to the next step

Audio Only Recording

[1] Click Record once you are ready to record your audio. Once you click Record, the button will change to a Stop button. Click Stop once you are done recording.

[2] After you have stopped recording you can play back your video.

[3] Click Continue to proceed to the next step

Step Three: Attempt/Delivery Details

[1] Choose the address in which the attempt/delivery was made at. See next section for Adding an Alternate Address

[2] Attempt Result - Choose the result of this attempt from the drop down. The options available were chosen by the Buyer in order entry. If you should have any issues with the options, please contact Buyer via Direct Message.

[3] Date and Time of Attempt - Enter in the date and time the attempt/delivery happened

[4] WhoKnocked Card - Choose Yes or No on whether you left a WhoKnocked card.

[5] Attempt/Delivery Notes - Enter in your attempt notes. For Delivery, notes are not required.

[6] Click Continue once you are done to proceed to the next step. If you delivered the order, you would proceed to add additional details about the delivery.

Adding an Alternate Address

There may be a need to add an alternate address where an attempt was made or delivery. If you have questions on if an order can be attempted or delivered at an alternate address, please refer to the Special Instructions for the order, or communicate with the Buyer via Direct Message.

[1] Choose the Add Alternate Address option

[2] A pop-up will appear. Enter in the new address.

[3] Click Submit once address has been entered. New address will be set as the address. Confirm the address is correct in the Summary Screen.

Delivered Orders

If you have delivered the order and chose Delivered as the result, after entering details you will be directed to this screen.

[1] Enter in the details of who accepted the delivery.

[2] Click Continue once finished to move to the next step.

Step Four: Next Attempt Date

After entering your notes you will enter the date of your Next Attempt. If you are not making another attempt due to Non Service, jump to this section.

Non-Service

[1] Click the No option to the question about attempting again

[2] You will receive a drop down, choose the Non-Service option.

[3] Click Continue to proceed to the next step

Step Five: Review and Submit

[1] Review all the information you have entered for accuracy. If anything is incorrect, you should use the back button to go to a previous step to make changes. If you added an alternate address in Step Three, you should see that address in the summary.

[2] Click Submit once you have reviewed the information and are ready to submit.

[3] Once submitted you will receive an on-screen notice advising your entry was submitted successfully.

Insufficient Service

[1] If you do not have sufficient enough service to submit an attempt/information, you will be prompted with the message "It appears like you may not have sufficient service to submit an attempt/delivery. Your entry may be queued and submitted once sufficient service is found". You can still proceed with entering your attempt/delivery.

[2] If you still do not have sufficient service when submitting your attempt you will receive a notification message "Insufficient cellular service. Your entry will be queued and submitted once sufficient service is found." Once you click OK you will be routed back to the home screen.

[3] Once you have sufficient service again, the app will submit your queued attempts. Once the entry has been submitted, you will receive a message "Queued entries have been successfully submitted." If you submitted multiple entries and they were queued, you will receive only one message advising entries were submitted.


Wallet Balances and Withdraws

Just like the Wallet in your Seller portal, you can withdraw funds on the go. To start, click the Wallet icon on the bottom right of the app.

Balances

[1] Total Balance: This is the sum of Available and Locked balances in your wallet.

[2] Available Balance: This balance is what you can withdraw from your wallet.

[3] Locked Balance: This balance is what is NOT available for withdraw

[4] Click Withdraw Available Funds to withdraw funds from your Wallet.

Withdrawing Funds

[1] Your Available Balance is shown at the top. This is the amount you are able to withdraw from.

[2] Choose which account you would like to withdraw to. Learn more about withdraw options here.

[3] Enter in the amount you wish to withdraw.

[4] Click Withdraw Funds to complete your request. Your Wallet will update once you have submitted your request.


Direct Messaging

Communication is important, even more so when Sellers are out in the field. To get to your Direct Messages, click the Direct Message icon on the bottom of the app screen.

Your Messages

[1] Search for messages from Buyers

[2] Each message will have the order number and when the last message was sent from the Buyer or Seller.

To refresh your Direct Messages, you can pull down on the screen

Sending a Message

[1] Recipient, order number and status are at the top of the message.

[2] Type your message in this box and click the Send icon to send

[3] Your message will appear on the screen. Your profile picture and the Buyer's will show next to messages.


Get Support

We want to make sure you have the support you need, when you need it! Our Help Center is available 24/7! In addition, chat with User Support live. Choose Get Support in the Main Menu to get to the Get Support screens.

[1] Click Help Center to access our extensive Help Center

[2] Click the chat bubble icon to get in contact with our User Support team.

[3] Click Send a message button to start chatting.

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