Dispute and Resolution Process

dispute pay, dispute process, dispute resolution, dispute policy

James Racina avatar
Written by James Racina
Updated over a week ago

The EZ Knock Marketplace understands that some Buyers and Sellers may not always agree on the final pay for an order. We allow both Sellers and Buyers the option to dispute the pay.

What is a dispute?

A dispute is when a Buyer or Seller does not agree on the final pay going to the Seller on an order. It is important to note, this is not to adjust the original price of the order when Seller accepted. This is to dispute the final payment going to the Seller. The EZ Knock Marketplace Return and Cancelation Policy applies to all orders and is the normal course of action taken with orders, returned, pulled, or cancelled. Should a Buyer or Sellers disagree, they can open a dispute. Any resolution made on the order is final.

When can I open a dispute?

Buyers can open a dispute when:

  • Cancelling an order and attempts have been made

  • Pulling an order from a Seller when attempts have been made

Sellers can open a dispute when:

  • Negotiating final pay when Seller has returned an order to a Buyer

  • Negotiating pay when the order is pulled from Seller and attempts have been made

Who reviews and resolves the disputes?

The EZ Knock Marketplace User Support Team reviews and resolves disputes.

The support team reviews the following when resolving disputes:

  • Communication between Buyer and Seller (Direct Messages)

  • Attempt/Serve Information

  • Order details (original price, special instructions, deadlines, timeline of events, modifications)

  • Reason for dispute and offered/proposed pay

How long does it take for a dispute to be resolved?

The support team generally will review and have a dispute resolved within 3-5 business days.

What if I do not agree with the dispute?

The support team's resolution on the dispute is final. By opening a dispute, you are agreeing to the resolution the EZ Knock Marketplace's support team decides. The support team reviews the order thoroughly before making a decision.

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